FAQs
Company
Product
Return Policy
Company
What is JENGZ's mission?
Our mission is simple: to make loquat a household name.
Why loquat?
Loquat has been enjoyed for generations in fresh fruit, candies, teas, syrups, and traditional preparations. Loquat leaf also has a long history in traditions centered around the voice and throat.
And despite being unfamiliar to many people, loquat already grows across warm parts of the U.S., including California, Louisiana, Texas, and Florida.
At JENGZ, loquat is the hero of the brand. We love its distinctive character and the refreshing experience it brings to our products.
Our Refreshing Drops are designed around a refreshing mouthfeel and smooth loquat finish.
Product
What are the benefits of loquat?
Loquat and loquat leaf have been valued for generations in traditional preparations, especially those centered around the throat, voice, and respiratory system.
Modern research has also explored compounds found in loquat leaf for their antioxidant and anti-inflammatory properties, including their activity in respiratory and airway models.
While much of the modern research is still emerging, loquat's long history of traditional use is one of the reasons we think this ingredient deserves more attention.
At JENGZ, we're starting with Refreshing Drops infused with loquat leaf for a refreshing mouthfeel and smooth loquat finish.
Where can I find the ingredients?
You'll find the full ingredient list on the back of every bag and on each product page.
Is JENGZ candy a dietary supplement?
No. JENGZ Refreshing Drops are candy.
Return Policy
What is JENGZ's Return Policy
Because JENGZ products are consumable food products, we do not accept returns.
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at hello@jengz.com with your order number and a photo of the issue. We’ll review your request and, when appropriate, provide a replacement or refund. You do not need to send the product back.
Approved refunds will be issued to the original payment method and may take 5–10 business days to appear.
We reserve the right to limit or decline refunds or replacements in cases of suspected fraud, abuse, repeated refund requests, or misuse of this policy.
Any questions?
You can reach us anytime at hello@jengz.com.