Shipping policy

Effective Date: August 2026

Thank you for shopping with JENGZ.

We work with trusted fulfillment partners to process and ship orders as quickly as possible.

Order Processing

Most orders are processed within 1–3 business days after your order is placed.

Orders are processed Monday through Friday, excluding weekends and holidays.

During periods of high demand, product launches, promotions, or holidays, processing times may be longer.

Shipping

At this time, JENGZ ships within the United States only.

Once your order ships, you will receive a confirmation email with tracking information.

Delivery times vary depending on your location and shipping method, but most domestic orders arrive within 2–7 business days after shipment.

Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances outside of our control.

Shipping Addresses

Please verify your shipping address before placing your order.

JENGZ is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

At this time, we are unable to ship to P.O. Boxes.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us at hello@jengz.com, and we’ll be happy to assist you in working with the shipping carrier.

Questions?

If you have any questions about shipping or your order, please contact us at:

Email: hello@jengz.com